My then fiance, now husband exhausted the NY market for a custom made ring by Varna (amazing ring designers - check them out) because they were horrible at customer service - especially Clay Pot in Brooklyn, where we live! Such a let down! Anyway, I digress....He designed this stunning ring and Katherine helped him every step of the way, which I know first hand, can be a feat! Love ya sweetie, but you can be a pain! Ha! I was completely in the dark about the whole process and apparently UPS had a wrong address and there was a glitch in the shipping and Katherine at Calvin's went above and beyond to fix the situation. They even sent us a goooorgeous pearl necklace as a token of their apologies (even though it wasn't even their fault!) and appreciation for having us as customers...are you kidding me? Unbelievable! I told my husband that from now on every item of jewelery I'd be lucky enough to receive from him better come in their box! They put NY jewelers to shame! I love ya guys!
Pros: Amazing customer service - Katherine, you know who you are!
Cons: There isn't a Calvin's in NY
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