They don't listen and communicate. I just wanted a trim, keeping the same style, but I got a different cut, cut a lot shorter than I asked for. It's depressing, because it will be months before it's back to where I can try to get my style back. Almost walked out after her first few words to me. I sure wish I had. I will never set foot in one of those chop shops again.
Cons: it's hit and miss--mostly miss
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