This outfit is clearly not capable of handling the busy holiday season. The simplest requests seem to befuddle their incompetent staff entirely.
It took at least 40 minutes to check my pet in. It took another 40 to check her out, and this was with only 2 other people in the office. I don't have that kind of time to waste.
I have gotten the message, and I'll be sure to board my pet at a more professional establishment.
Cons: Unprofessional staff
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