I had a horrible experience with these guys. Here is my story:
1. I got new 22? custom forged 3-piece wheels for my BMW X5
2. I purchased 4 new tires from these guys and scheduled an appointment for installation.
3. On the day of the install, they were unable to put the TPMS sensors on the wheels. I had to arrange a conference call between them and the wheel company. It took at least 10 minutes for the wheel company to make them understand ?how to install TPMS on the wheels?!
4. Finally the tires were mounted, balanced and installed.
5. During the next few days I felt lot of vibrations on the steering and floor of the car.
6. I noticed that 3 of 4 tires were incorrectly mounted (front sidewall facing backward). I asked Brian@Accurate to correctly remount and rebalance the 3 wheels. He did it, test drove the car @90mph and told me that there were no vibrations.
7. Next few days, I tested thoroughly and the vibrations were even more now! Also, I noticed that they scratched badly the clear-coat on one of the wheels!
8. I called Brian@Accurate, explained him my problem and he suggested me to ?get new wheels?! I mean com?mon?you got to be kidding me! These were pricey custom made forged wheels, made specifically for my car! They were not purchased at eBay or a street side tire shop for cheap!
9. I went to a wheel repair shop to confirm if there was indeed a problem with the wheel(s). They told me that my wheels were prefect and they just need to be ?balanced correctly?.
10. So this was a shocker! I went to a tire shop, had them balance all 4 wheels again and voila?this time everything was done perfectly and my car was as smooth as it should have been on Day 1.
11. I went to Brian@Accurate with the detailed balancing results of all 4 wheels. I had the balancing results that he provided to me and even a kid could compare the results and infer that these guys did not balance the wheels correctly. I mean after 2 iterations, still the balancing was imperfect?
12. I proved to Brian@Accurate that they did not do a good job and either they are not experts at handling big wheels or their balancing machine is crap. He had no answer to this and kept mum.
Brian, a humble suggestion for you? rename your repair shop from ?Accurate? to ?Inaccurate?, because ?Inaccurate? is more accurate for you guys!
Advice to the reader: Please avoid this repair shop at all costs?go to any other shop, but NOT this one.
Cons: Everything
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