I had an accident and was towed out of a ditch by Florence Body and Frame. The two men, Steve and Rob, who were called to the accident scene to pull my car out(which backed traffic up for miles) were prompt, knowledgeable, courteous and compassionate. They worked fast yet carefully to make sure my car didn't roll while winching it out. After the mayhem, they treated me with respect and compassion for my situation. They suggested I get the underside of the car looked at and recommended their shop, Florence Body and Frame. I brought the car in the next day and, without having to wait, Mary, the owner, walked out to my car with me and found significant damage to the wheel and suggested I may not be safe driving it. She helped me secure a rental car through my insurance agency and, when I called my husband to pick me up and take me to the rental car shop, Mary insisted that one of her tow truck drivers would be happy to drive me. Mary also dealt with my insurance company and the appraiser many times during the process. Mary made me feel as if once I turned the car over to her I did not have to worry about anything. She and everyone at the shop worked hard to make my unfortunate situation as smooth and undisruptive to my schedule as possible. I would highly recommend Florence Body and Frame to anyone who desires personalized, caring service at a time when it's needed the most!
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