Our family has been going to Zen Spa for the past several years and have always had a positive experience until recently. My wife scheduled a massage for me on Father's Day. I checked in at reception and proceeded to the lounge area where I waited for 45 minutes. I was then told that the receptionist thought I had not shown up for my appointment. (The same one that checked me in!) The Manager was very apologetic and made every effort to make it right and we left somewhat satisfied and understanding.
I called yesterday (Thursday) to schedule another massage and was told that the therapist I requested would be available tomorrow. (Friday) I arrive Friday and am told that my appointment is for Saturday and she must have gotten her days confused.
I'm not sure if this happens to anyone else but our time is too valuable to waste on this type of blunder. It is too bad because we really enjoyed going there. We will probably start using the Spa at the Four Seasons in Westlake Village. Yes it is more expensive, but I can plan my day around it and not be left disappointed.
Pros: Great Environment
Cons: Poor Scheduling
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