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you could end up in a smoking room - Review by citysearch c | Providence Biltmore, Curio Collection By Hilton

Providence Biltmore, Curio Collection By Hilton

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you could end up in a smoking room 10/19/2009

This hotel only honors reservations made directly through them - I paid in full, IN ADVANCE for a non-smoking room through hotelsdotcom only to be told, upon check in, that because I booked through a ""third party"" they were only obligated to provide a non-smoking room if one was available. Had to stay in a disgusting, smelly room on a disgusting, smelly floor. No recourse - they had my money and a contractual technicality. BE CAREFUL - your comfort, and preferences, are not guaranteed here. Cons: reservation only honored if booked directly through hotel more
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