I bought a refrigerator, it broke twice! The first time I had no fridge for 1month the second time I had no fridge for 2 weeks! Living out of a cooler when you have 3 kids sucks! Service aoppointments take several days or even over a week to get even in an emergency. They never have the parts, then they order parts that are ""backordered"". They have not shown up for 3 appts. and blamed me for not confirming appointments that are documemnted as being ""confirmed."" SEARS SERVICE SUCKS!!! DON'T BUY APPLIANCES FROMS SEARS!!!!
Cons: Won't service in timely manner
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