The customer service is horrible. I called the night before 'trash day' to have a mattress picked up. Trash day comes and my mattress is still laying there. I called 2 more times the same day and the operator (Theresa) said they will send out a truck to pick it up. Now, nothing. Mattress is still sitting there. A represenative from CSI should really read some of the reviews, all negative. As a business owner myself, I would be very concerned at the negative feedback I was getting from my costumers. Unfortunately, I'm sure nothing will come of this. Way to go Erlanger for screwing it's citizens over by switching over our trash collection contract to CSI.
Cons: everything
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