I should have done more research before selecting Wilson Heating and Air Conditioning. To start - I did not receive a pre-appointment call from the tech as promised. Service technician just showed up between the ""PM"" hours they designated. Tech (ADAM) looked at our furnace and within 15 minutes determined we needed a new furnace and gave an immediate quote of $3,700.00. I was on the road so my wife put the technician on the phone. I immediately recognized the level of incompetence of the technician just by the way he described the ""problem"" and telling me the furnace was not safe, was over 10 years old and needed to be replaced. I had another company look at the furnace within 2 hours (A#1 Air & appliance) and the technician simply cleared out a line and had the furnace working within 10 minutes. The HONET company that ended fixing my furnace has earned an opportunity to be part of our remodel next spring which includes a new HVAC unit. RUN don't Walk away from Wilson H&AC.
more