First of all - if i could i'd give them NO STARS.
I began my trip by booking an online reservation the night before my train trip back home, giving myself over an hour for them to pick me up (in case they were late- which i knew they would be). The next morning at 6:15am I called them and a rude gentleman answered the phone cursing under his breath motherf***er as he couldn't find my information. Problem number one: do not curse while on phones with customers. He then lied to me, telling me my cab driver was 3 min away. At 6:30am my taxi was STILL NOT there and i received a text that my cab driver was NOT even dispatched yet. When i called them, they again lied to me, and said that text was a mistake he was on his way. At 6:45 am i called again was on hold for 10 min. called again, got through and they told me finally the truth- he wasn't even dispatched yet!! They said give him 10 min. I did- he never showed up. I then got a call from the cab driver, next problem, he was rude also! He basically called me a liar when he asked me what time was my train leaving... In the end i had the campus police escort me to the train station- because at 7:05 am the taxi was still not there! The train left at 7:20 am, and at 7:15 am the cab driver called me again, wondering if i was still waiting for him.
I repeat- if your life depend on it- DO NOT USE THEM.
they will not pick you up, they are rude, they have no business integrity.
Cons: unreliable, rude, lied to me repeately, never picked me up
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