Billing almost seems calculated to ensure that electric service is disconnected, so that Austin Utilities collects extra fees. When you try to complain about misleading billing statements, the staff do their best to make you feel ignorant. There is no place to complain officially, hence my venting on this website. My Advice... Pay them before they disconnect you. You can't win.
Pros: Power & water is delivered to my home
Cons: They try to get as many fees as they can
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