I started using Pets Best Insurance about 3 years ago. Their service is so terrific that I have no desire to go anywhere else.
My dog had a recurrent ear infection and, initially, I did not remember that I had insurance that covered that kind of thing. However, after we ran up about $1,000 in bills, I called Pets Best to see if they would take old claims and they were great about answering my questions on the phone. They said that they would take claims as far back as 6 months.
I packaged up a stack of claims that I sent to them, thinking that they would probably reject half of them, but they did not reject any. There was never a wrinkle, question or objection regarding the claims that I sent. My checks came right away.
I expected to be canceled by Pets Best but they did not cancel me. I sent them a note about how happy I was with their service and let them know that we had the ear infection under control, having switched vets.
I have already recommended Pets Best to my poodle play group. They have been nothing but fabulous. Not only are they very approachable, but they are easy to get in touch with and responsive. Their claims processing has been fabulous.
Susan Dickerson
more