AVS has installed two systems for me; my previous home in 2004 and our new home in 2009. Both experiences were excellent from design, through install, and follow up service. I am about as meticulous as they come, so if they can keep me happy, I am sure they can keep anyone happy.
Earlier this year we designed the system for our new house. Just as we were getting ready to order the components, Dave found out that the manufacturer was coming out with a newer product with better technology. They could have easily installed the system that we agreed upon and moved on to the next job. Instead Dave contacted me immediately and suggested that we redesign the system and wait the 4-6 weeks for the newer technology. Since this was the first time that they installed this particular piece of equipment, they had the factory rep at my house for a full day to oversee the project. I have always felt that they have gone out of their way to do what's best for me and this is just another example.
The installers and service techs are all top notch. They are very friendly and professional. I have no concerns with them working in my home. They are quick to respond and have gone above and beyond (like dropping off a loaner DVD player on Christmas Eve so that my daughter had something to watch during the holidays).
I am not an audiophile, but I can certainly appreciate great performing A/V equipment and great service backing it up. AVS is a standout.
Michael W.
Tampa, FL
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