That star is only bc I was required to give them one- and I guess there actual cards to deserve one- have they gone thru new managent or something?\r
I have been getting my invites, thank you notes, and gifts there for years. I recently ordred Crane personalized thank you notes in anticipation of my son's b-day as well as buying the invites there. \r
When the thank yous arrived they were the wrong card- I ordered fold over cards and these were flat but they did have my name printed on them. After going thru all sorts of annoying phone tag trying to get them to fix it the woman (claiming this came from the owner as she refused to let me speak to an owner or manager) said- ""well you will pay for the replacement cards, right?"" UMMMMMM NO!!!!! you ordered the wrong cards- I pointed to the cards I wanted in your catalog and was very clear- you got the wrong ones whether by transposing the order number or other issue (htey only asked me to check the spelling of my name on the order nothing else). \r
Accidents happen and that is ok but she wanted me to pay for their mistake- she would not let me buy a small portion of the ""mistake"" cards (that had my name on them so what were they going to do with them) so I could start writing my thank yous. \r
I asked her what she could do to help me out due to my party having already happened and needing to get these cards out and she said nothing- they would do nothing (ad was really rude during this and all other conversations till I finally asked my husband to take over as it was making my mood sour to talk to her). \r
They promised the new cards in a week- a week and a half later I went in and they claimed the cards had not been ordered yet(the woman behind the counter didn't even know what we were talking about and when she called the other woman there was a flurry and an ohh we will order the now). Somehow they claimed it was Crane's fault. Paper Paper promised the cards in another week- again they were not there. \r
It took more than a month to get the replacements. They never even said ""sorry for the inconvenience"". \r
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More than that they were rude and implied that they should not have to eat their own mistake and I should be paying for the replacements. I gave them the incorrect cards back btw- they did not allow me to buy even ten of them so I could get thank yous to my grandparents in a timely manner. Even if they had said ""hey we have some thank you notes on sale for a really great deal- would you like me to pull them aside so you can get some cheaply"" I would have appreciated it, it wouldn't have cost them a dime, and they might have kept me as a customer- but it was like they did everything they could to be rude.\r
My husband attempted to talk to them (Having worked as an executive at a paper company)- he couldn't believe the incompetence or rudeness. When he got off the phone he asked in all seriousness if perhaps the woman had a mental disability which caused her rudeness. I wouldn't recommend the to my worst enemy, well maybe my worst enemy... : )
Pros: adorable invites
Cons: crap service, worst I have ever encountered I think
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