Utah R&I is quick to get you into a house, but does not know the meaning of customer service in any way, shape, or form. If you are lucky enough to find a ""clean"" home, they are horrible about getting back to you regarding them fulfilling any obligation to you as the renter. When I moved in, there was an old trampoline in the back yard that a previous renter left behind. When I asked about having it removed, R&I told me it was something I would have to do myself. I fulfilled my rental agreement, left the home clean, and have been unsuccessful at getting my security deposit back. I have sent numerous letters via fax and mail, and have called just about everyone in the company...to no avail!!! The one person I was able to get on the phone, was completely unprofessional , and told me he couldn't help me. Do yourself a favor and DO NOT RENT FROM UTAH R&I.
Pros: Not a good experience...frustrating to say the least
Cons: Extremely Rude and Unprofessional
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