ordered cake w/ marshmellow frosting because tastes better and is lighter than the buttercream. Picked up cake,manager (old man) was about to check box when he said ""excuse me"" and sneezed into his hands then wiped them on his pants. He then reached out to open the box to check the cake. I grabbed it and said I would do it myself, then i got out the money to pay him. I told him to keep the change since i did not want his sneezy hands handing me back the change, and i left without a receipt (didn't want him transfering his germs to me that way either.) In the afternoon we cut the cake and frosting was pure sugar, it was gritty and extremely sweet, unable to eat it. I called the store and manager said the frosting is made with cooked sugar but should not be gritty and that he would have to see the cake. I told him that it had already been cut up and he said ""so you ARE eating the cake?"" I said yes but that we would have to throw out the icing, and we paid some good money because the marshmellow frosting is extra. He said i would have to save a piece and keep it refrigerated and then take it back to him ""so i can see what i am working with before i give you a discount on the next cake"". yeah right, like I am going to do that! Even Bill Millers takes your word over the phone if they have messed up and will tell you to come back to get a whole new meal. I think the service at Lucys sucks. I have ordered at least 6 cakes in the last few months for birthdays and a baby shower, only because the cake IS good and tastes better than HEB, even though the girls that work there have very poor people skills. But I think i will stick to HEB because at least there they will kiss your feet to get your business. I will not be ordering from Lucys anymore, especially if they treat you like crap and have poor hygiene skills. Maybe they'll sneeze on my cake if i go and complain.
Pros: nice decoration
Cons: rudeness, poor customer service.
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