My son purchased a BC Rich electric guitar and accessories from Bryan's. He is away at college and needed me to check on where to find a replacement farrule because it's a smaller than standard size and he couldn't find one in Corvallis. Bryan's wife answered the phone and exclaimed ""whats that?"" to my farrule question. Then cut me off when I tried to explain what I was looking for. She was impatient, rude and not at all helpful. Maybe they are a good store but her customer service skills are very poor.
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