I've used these guys on several occaions for the past 3 years (I've probably had them fix 20-30 laptops for my customers) I would send in the unit, have a diagnosis and estimate in 2 business days and get the laptop back the day after repair, ti was great!
over the past few months I've noticed their return times were getting slower and slower, it starting taking over a week before I got some sort of diagnosis back form them. I figured they were just getting busy..
The last 2 items i sent in were a laptop to get a screen replaced and a hard drive to get some data recovered. it has been over 4 months and I don't have either of thee back in my possession. I've tried calls, emails and the online chat on their site with no response.....
Their site looks very professional... but don't let it fool you, these are just a couple of guys in their garage who apparently don't know anything about customer service! There is NO excuse for this!
Pros: Nothing!
Cons: POOR Communication, don't answer phone or emails
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