5 of my windows were installed with the seal broken. After contacting them regarding the issue it took them about 6 months to finally refer my complaint to Eurocraft. When a representative from Eurocraft came out they concluded that there was no problem that the windows were just dirty. They finally agreed to replace one window. I argued that the other windows where also a problem but it went no where. The representative told me to take pictures of the condensation. Well, I did that, sent them the pictures and when Eurocrafts rep. came out they then said the condensation was from the outside. I plan on filing a complaint with the Attorney General. It is a mess, especially the amount of money I spent on them. My only option is to pull them out and buy new ones from another company.
Cons: They don't honor their warranty.
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