My husband and I received their mailer concerning refinancing. Well weeks later here we sit with nothing but just yesterday our loan officer Josh Riley told us everything was fine. This after us calling him after hours on his cellphone because we leave messages at the office but never heard anything back. And now today we receive an email that they are unable to help us with any of their lenders. I told Josh to call my cell phone which he didnt do, he called the home phone which my daughter answered and I called him back within 2 minutes. The phone rang 4 times and went to voice mail. I continued to call him throughout the day and no return phone call till I went home and found the email .I then called the office and wanted to make a complaint and guess what.THE MANAGER AND CUSTOMER SERVICE MANAGER WERE UNABLE TO BE REACHED SO ONCE AGAIN VOICEMAIL WITH YOU GUESSED IT NO RETURN PHONE CALL. i WOULD NOT RECOMMEND THIS COMPANY TO MY WORSE ENEMY. WE SHOULD OF WENT WITH MY GUT FEELING I WASNT IMPRESSED WITH THE LOAN OFFICER OR THE APPRAISER($350 FOR A 15 MINUTES)WISH I MADE THAT KIND OF MONEY FOR THAT AMOUNT OF TIME, MAYBE NEXT TIME HE WILL GET ALL THE FACTS STRIGHT. NEXT TIME I WILL TRUST MY INSTINCTS. BEWARE OF THE BIG BAD WOLF EVERYONE
Pros: At least the voicemail works
Cons: everything but the voicemail.
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