I too experience super long waits that are not excusable. Any good manager and marketing person knows this. I can only get a Doctor to see my child if I request it, otherwise they always try to give me a nurse. I pay top dollars for the insurance and expect to see a Doctor not a nurse. The staff is not friendly and at times cold to the parents and children. I think that their staff and management needs some serious customer service training and the Doctors need to get a bit more involved with their office procedures as it is obvious that I am just a co-pay.
Don't expect any sympathy from the nurses when giving your child vaccinations.
Pros: Close to home
Cons: customer service
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