My husband brought our 11-year-old minivan to Two Guys when the Maintenance Required light went on. It turned out that the van needed a new catalytic converter, as well as many other repairs. The mechanic actually put the car on the lift and showed us each and every repair he was planning to make. Then we sat down with another employee, who again explained each repair in detail and gave us several price points for parts. When we told him that we were essentially broke, he worked out reasonable solutions with us instead of trying to sell us on unneeded repairs.
In the end, the repairs actually cost LESS than the estimate, which really surprised me. I picked up the van 3 days later and it was running like new! They even cleaned it inside and out. Later the same day, I noticed that one of the tires was flat. They fixed the problem within 40 minutes and didn't charge me.
The best part of the experience was not feeling like we'd been taken advantage of. Everyone we dealt with was very friendly and eager to help. I will be returning to Two Guys for all of my van's needs!
Pros: Honest, took time to talk
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