I ordered a very expensive range hood from metastone in May 2009, it is now Oct 09 and I still do not have my hood. I agree with those other reviews, Dennis was great upfront when trying to make the sale, so helpful. I was also told 6-8 weeks, and then I received a e-mail from their customer service depart the my hood would be shipped at the end of July. Yes, I have paid in full, and they will not return anymore of my e-mails or phone calls. I have never in my life experienced such poor and unprofessional customer service in my life. It has now been 21 weeks and I have no hood. I have also seen the reviews on the BBB. I have recently filed a complaint with the BBB in CA and I am also in the progress of filing a complaint with the Attorney General Office in CA. I have also contacted a few of the dealers that sell Metastone products to see if they have had any problems. I truely wish that I would have checked out this company beforehand. I love the way they state on the contract that if you pay by credit card they pass on additional processing fees, I did not think that was legal, so to avoid paying another 360.00 I paid by check, not to smart on my end, but very smart on theirs.
Cons: They have my product and my money
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