I have to admit my move was not optimal but Joe Alvarado, Watson's quality assurance specialist, contacted me after the move to discuss what went wrong and what went right. He talked to me about new processes put in place to prevent future mistakes and refunded a portion of my move to show Watson's appreciation and gratitude. I have to say, customer service like this is just not found these days. Watson really cares that your move goes smoothly and without a hitch and if its not right they make it right. With this high level of customer service I would not use any other moving company.
Pros: Fantastic Customer Service
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