I had advised consumer to replace carpet rather than clean due to the carpet having many bleach outs and yellow urine stains. Consumer wanted to try cleaning against my advice and was told stains would not come out and decided to have us clean anyway. Consumer lives 75 miles from business and we did go back to clean a second time with same results at no added charge. As for personal attacks they were unnecessary and do not apply to the situation. Our company was courteous and honest right from the begining. Ed O'Brien
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