Bought a Harman pellet stove in June 2008. We have had to have warranty work done and have had nothing but a hassle to get it done. Told in 2008 it would cost us $175 just to come to our house (less then 5 miles away) to do diagnostic if it wasn't a warranty issue. After that issue was resolved it worked fine...until Aug. 2009. Now we have 2 warranty problems with the stove...Holy Smoke claims to be calling Harman on a regular basis to resolve our problem. As of today they still are unable to resolve the problem. Instead we went to Ithaca Stove Works..they made a phone call while we waited and ordered both parts and scheduled an appt in less than 2 weeks. Thought we were doing the right thing by buying local..I forgot con men can live right around the corner too.
Pros: ???
Cons: High price, lack of customer service
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