I was a client of Pat Hourigan's for many years and he is a wonderful, compassionate vet. He took great care of all of my dogs. But I eventually started running into a problem with being able to get appointments. I only had certain days I could come in and when I would try to book an appointment they were full, full, full and full. When I asked one of the receptionists what I was supposed to do if my dog really needed to be seen, I was abruptly told, "Go to the emergency clinic in Crystal Lake.", after which she turned and walked away. Hated to do it but after that episode I found a vet clinic that could work with my schedule.
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