I've been in this HMO group for more than 5 years. The staff is friendly, but not very patient focused. Two examples:
1. I broke my wrist and had it temporarily set in the emergency room on a Sunday. As instructed by the ER doctor, I called my Dr the next day. I called repeatedly starting at 8am. Never got a return call. Finally reached someone at 2:30pm and was informed that their orthopedic doctor had just left. Only choice was to get an appointment in one week, and they wouldn't refer me to anyone else.
2. Scheduled a physical. The appointment has been rescheduled twice. It has been over two months since I scheduled the original appointment and am still waiting.
If you want personal care from an MD, you should carefully evaluate this practice.
Pros: Friendly Staff
Cons: Inflexible HMO. Easy to see PA, Hard to see MD
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