I received a gift card for my birthday, so I set-up a spa day. I was ushered in right on time and the spa walked me through my schedule. The massage was wonderful! Excellent pressure! They played soft but not cheesy music and she didn't try to talk too much! I then had my lunch (which they cater from Panera - delicious!). My facialist was amazing! My skin looked great afterwards and she really listened to my likes and dislikes regarding the waxing I wanted done! I had signed-up for an extra element (which costs more) and she actually talked me out of it since my skin didn't need it!! My mani/pedi were also wonderful! I wasn't rushed at all and never once felt talked down to or anything less than a respected client.
A few months later I got a horrible haircut at another salon. It was awful! My sister came to visit around the same time and wanted to donate her hair. We both went to the Penzone Salon. My sister's cut was amazing and 1/2 off since she donated her cut hair to wigs for kids. My stylist was also amazing. She managed to fix my hair so it looked like I meant to have a 2 inch layer on the top of me head!! She listened to my concerns (I have a full face and did not want it to appear fuller with the layers the other place cut) and was very sympathetic to my problem!!
I had nothing but wonderful experiences both times I visited. I'm in the process right now of planning another full day there with 2 of my sisters!!
Pros: Staff, Service, Atmosphere
Cons: Expensive, but worth it for a treat!
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