After a misunderstanding over the measurements of a piece of glass that was cut, it came down to a matter of five dollars and an employees word against mine as per the dimensions. Coincidentally the paper that was given to this employee with the requested dimensions on it had been "thrown out" despite the fact that I called shortly after discovering the glass was not correct and told them I would be in the following day to rectify the problem. Bottom line? Rather than give a long time local customer the benefit of the doubt the store manager chose to lose any future business at a very VERY small expense. Business must be quite good these days if a manager feels making such a call is beneficial to the store. I USED to think supporting this local business was a good idea, however if I want to be treated as though my patronage doesn't matter I can get the same lack of consideration at Home Depot or Lowes and they've got a way bigger inventory and MUCH lower prices.
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