so this review should have been written weeks ago, but i haven't had time and had forgotten. the staff at kathy adams read my review and called me the very next day asking me to come in to try to resolve the situation. i explained to them what had happened and they were very, very friendly and did everything they could to make me happy. i was given a free cut to make up for the horrible one from before, and was also given a free certificate for my next visit. they worked hard for customer satisfaction, and i feel that i was treated very well and professionally. maybe cindy was just having an off day, which is understandable, and i will definitely be going back :)
more