We ordered the hot tub on October 6th at which time we were told it should only take 2 weeks for delivery. The spa was not delivered until November 14th, six weeks later!\r
\r
I went to the woodlands store that same weekend to get the water tested, at which time I ordered a Jacuzzi step which was two steps high. At the same time, 2 Jacuzzi towels were ordered that were promised to be delivered with the spa and weren?t. I stopped by the store 2 weeks later to pick up the towels and steps only to find that the steps had not been ordered! After repeated calls and trips to the woodlands store, one month after I asked them to order the steps, the steps we received were wrong! \r
\r
On December 21st we walked out to the spa only to find that it wasn?t working. I phoned the service department on the Monday morning of Dec 22nd and told the tech that there was an error code of 4 dashes. I also mentioned that the cover had a broken strap on one of the corners. He told me that he would have someo
more