I have done business (by force) with this company for years. They are the worst in customer service I have ever experienced. Now I know why people take their Fords to Mt. Airy for service - it's worth the drive. These folks never have cars fixed on time, I have yet to not have to take a vehicle back for the same thing at least once - and the attitude you get is "take it or leave it". No customer focus at all. They do not seem to care at all that you are a customer - they only want you to buy a car from them... they are certainly willing to take your money for service - but they provide subquality customer service every time.
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