Basically have the same complaints as everyone else. TERRIBLE customer service! I've even asked to speak with management only to find that they're just as unconcerned with customer satisfaction as the snotty lady who answers the phone. They only offer recycling pick up every two weeks (for the same cost as weekly Rumpke removal) and 75% of the time they don't show. This means at times I build up a month or more of recycling. God forbid it rains and you come home to find CSI once again hasn't done what you've paid them to do & you have to store a soggy mess of recyclables in your house for another 2 weeks. OH! And the best part is when you call the next day to complain & they act as though it's your fault for not getting home from work before 5pm on recycling day to call them & tell them to come & do their job! And no, they won't come back on a different day.
Cons: EVERYTHING
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