OK - so I never have been able to understand why local Indian restaurants never can understand service expected in American restaurants. First of all, there is never a server assigned to tables - seems like everyone can come and take your order and take care of you. However, usually no one does.\r
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I went to Korma Sutra. The table they pointed me to had been used but they did not bother to clean it. When I requested it to be cleaned, they said - the person before you did not eat but was for take out. The stains of the tea he/she drank apparently were a non-issue to the staff.\r
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Then someone took my order. It included Pepsi that never came. The waiter then came with a toothpick with a vegetable pakora on the other end and just handed it to me. No plates, no serving spoons - nothing. Same for the end of the meal ice cream on a stick which was inserted on my carry out box when I went to the restroom to wash my hands. Are these guys kidding me? This is a restaurant? And of course, no one came to ask how my food was. Neither did my server even bother to give me the check. It came via an assistant who fills water in glasses and bangs them on the table every time.\r
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My suggestion to the management of this place is to train their staff. The restaurant is not cheap and certainly pricey given the quality and taste of the food (but I will not get into that since that is a matter of personal preferences). Additionally, I asked if the Biryani was a dum biryani (a different way of making it, where rice an dmeat are layered instead of mixing it all up). The guy did not know the difference when I asked. The staff needs to be courteous, knowledgeable - and most importantly - know their asisgned tables and take care of the customers.
Pros: None - perhaps location
Cons: service, parking, cleanliness
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