We arrived at 8:00 for our reservation and waited for 35 minutes for a table. No problem. Upon being seated, the waiter threw menus at us and asked if we wanted sparkling or still water. Tap please. He rushed off, and we waited...and waited....and waited. After 20 minutes, I flagged down a bus boy and begged for water and our waiter. Water arrives, but no waiter. Still waiting. We asked the woman at the front desk for our waiter. Now not as patient. The waiter arrives and proceeds to YELL at us that he was extremely busy and if we couldn't live with that then he would just see to it that we got another waiter. I am not kidding. He was yelling. We agreed another waiter would be better. The new waiter arrived and took our order. The first two courses were good, but we WAITED (without complaint) at least 30 minutes after completing them for the main course. During dessert, the woman who seemed to be in charge strolled by and asked if we were OK now. We explained that we felt we had been treated poorly by the waiter. She defended him saying that he was their most popular waiter. We countered that we were looking for service, not personality. Sorry, she said. That was it. In this economy, I would think a restaurant would take more steps to ensure every customer was happy with their food and their service. If this restaurant doesn't make it in this economy, I'll just say to myself, ""sorry."" Unless you like to wait, I would avoid this place like the plague!
Pros: good food
Cons: unbelievably bad service: slow service, arrogant waiter, unsympathetic manager
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