This company (if that what you call it) is based out of North Carolina. That is why when you call, no one ever answers and when they do call you back, they block the number.\r
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They have some local (unprofessional) guy that comes to your house, collects a $90-$175 diagnostic fee and tells you they will call with an estimate. If this guy knows what he is doing, and will be doing the work then he should be able to give you an estimate right there.\r
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I paid $90 cash for an invoice that was a generic invoice with no company info on it at all and I have to request from the service guy to write on the invoice pertinent information that he should've already included like that the $90 service call fee is applied toward the actual service, ect.\r
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No one called me the next day of course, I have to call the next week and when James returned my call, he said it took so long because they were trying to find the part. He told me that Phillips no longer made the part I needed (High Voltage Transformer) and that they only other option was a fix that would cost over $400 after my service fee is applied. I asked him if there was an alternative or a generic part, ect. ect. and he said he would call me back...... Still waiting.\r
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I also called Phillips and they do still make the part in question. Go figure. Now I am trying to figure out if what they say is wrong, actually is wrong with my T.V. or if that so called technician didn't mess up something else in my T.V. because when he first came in, he tried to take off the bottom front panel of the T.V. where the speakers are..... This doesn't come off you dummy.\r
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They even list their company at A+ Precision in the phone book to be the first company advertised and this isn't even their real name. I'm contacting the bebebe, rip off report dot com and any other service I can to warn others.\r
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Please, please, please save your time and money. $90 bucks isn't that much but in this economy it's more like $500
Pros: Service fee would be included in repair
Cons: Everything under the sun
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