Rude would be a nice way of describing the treatment my wife received when she called Pete's Major at the behest of the manufacturer (Dacor) of our new kitchen range. We had a ""Distinctive Service Reference Number"" as did Pete's, however once we gave our zip code (07932) to the rude and arrogant service agent, ""the wheels came off the trolley.""\r
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This person informed us in a very nasty way that Pete's did not service our area as we were simply to far away! She indicated that we should have known this despite the fact that we were referred to Pete's by the manufacturer for warranty service. We were told that the manufacturer should know that Pete's wouldn't service us because we were out of their range and we should call Dacor back and inform them of this.\r
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Even if Pete's were considered the best in the business at repairing Dacor appliances, I would not use them because my thought is that an organization with such poor customer service and customer service training probably trains their service techs in the same manner and therfore probably provides appliance service poorly as well!
Cons: Awful Customer Service From a Rude and Arrogant Service Agent
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