Frist of all, I can't believe this place stays in business from one month to the next. We sent a Hitachi 51"" to these folks for repair on August 8th, 2008. When these jokers picked up the television, they estimated two weeks turn around time. We actually got the television back December 18th, 2008...and it's still not fixed.\r
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After the first two weeks passed, we began making follow up phone calls inquiring about the status of repairs. The responses to these inquires took three seperate forms, all of which were used at various times throughout the next several weeks: 1. ""We'll check with the tech and get back to you"" only they never got back to us; 2. ""The part is on order and should be here soon""; and 3. ""We don't really know yet.""\r
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After this phase, they begin to tell us alternatively that the requisite part had ""just come in"" or that it hadn't arrived yet. After a few more weeks, the part was consistently there but wasn't fixing the problem. After that, Bobby Jones blamed HItachi for what had become a 3 month ordeal and explained that Hitachi was not responding to their requests for tech support - something they needed since they, as repair professionals, couldn't fix the television. Knowing that we were being scammed at this point, we contacted Hitachi directly and they advised us that they had never been contacted for any kind of support and that they likewise hadn't received any requests for replacement parts from Bobby Jones. We advised Hitachi of the various lame excuses and bald faced lies Bobby Jones had given us regarding the status of our television and they got directly involved in the situation.\r
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Hitachi provided us with new internal electronics for the television free of charge while we ended up paying Bobby Jones $180 underserved dollars for a job poorly done. When our television was finally returned to us on December 17th, it functioned well for 2 days and now cuts off spontaneously. \r
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These people are complete d-bags.
Cons: Technical incompetence, pathological lying, fraudulent business practices, and inexplicable rudeness from the receptionist.
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