I'm a little surprised by all the negative reviews. I've bought a lot of guns there and have had no real problems. Keith was even good enough to refund my deposit for a custom order (for a gun from the Springfield Custom shop that I knew had not been started yet). I think this is pretty good customer service considering that they are pretty clear that deposits are not refundable.\r
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I was there just after election day. The place was mobbed. As busy as they were, the staff did a remarkable job of acknowledging people who were waiting and letting them know they would be helped as soon as possible. And things moved along nicely.\r
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They have very reasonable prices and usually have what you want in stock. They are usually busy because of this. Many shooters I've met like to stand around and visit with gun store clerks. At Keith's, there isn't time for this. If it puts people off, so be it. Trust me, the guy behind you is appreciative.\r
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I used to prefer Northwest Armory, but they hardly have anything in stock these days and every time I go in there it looks more and more like they are slowly going under (or simply don't care that the store looks like hell and the cabinets are empty).\r
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The one gripe I have is that you are charged more if you want to pay with a credit card. I was under the impression this wasn't allowed.
Pros: They have what you need at reasonable prices
Cons: Extra fees for credit card purchases
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