The staff is conscientious and caring and treat the dogs as they would their own. They are always polite to the owners and often go the extra mile in customer service. One time a neighbor's dog was out and although I didn't have their phone number, I knew they took their dog to Metro Dog. I called Metro Dog who not only called all the numbers they had for the owners, but one of the staff drove to the house to try and catch the dog in order to bring it back to Metro Dog and wait for the owner to show up. I have never had any problems and have been taking our dog in weekly for two years as well as numerous overnight visits when we are on vacation.
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