My husband bought me several pieces from this store over a few year period, including my wedding band for about $700. One of the diamonds fell out of the band and when I took it to be repaired, they asked ""who sold you this?"" ""this ring was not made to be worn every day and if we replace the diamond it will likely fall out again"". When I told them THEY had sold it to us and it was sold as a wedding band, they told me I should buy a new ring altogether and offered no compensation for selling me a bunk ring. They said to make the old ring workable, we'd have to spend $700-$1000 to rebuild it. This was ridiculous and so I just don't wear it anymore. They weren't nice about it either - (snooty) very cut and dry with a ""too bad"" attitude. I went to a competitor and bought a plain gold band to wear instead. SQ obviously didn't value our business - this was surprising to me since they have positioned themselves as wedding ring specialists. Their items are very pretty and we always thought the people there were really nice but would strongly not recommend them since they sold me a wedding band that they said (3 years later) shouldn't be worn every day.
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