My husband and I recently purchased a house in Key West after many years of visiting. We were excited about this shop being so close to us and walked in one day to purchase our bikes. We purchased an excellent brand. The person who sold us the bike seemed like he just started there so we won't comment about the process and his service. The issues we faced after we took the bike home were many. The bikes were not put together the same way - one bike was missing reflectors; one bike's handlebars were not on tight enough; additional screws were loose. I called up and asked them to pick up the bikes and do a complete an adjustment on them. They said they would be over right away. They never showed up and I called two hours later to get a status. They told me they didn't vehicles which they could have told me in the initial call. I had to walk the bikes over individually to get adjusted as I would not ride them because I was concerned about the safety. I did have to ask for Jesse to fix the bikes. While the bikes did get fixed, I will not be going back to them for service. They made me feel like a bad customer for wanting my new bike to be safe. Overall the staff is very young there from a maturity stand point and need to understand that we as customers don't enjoy being a pain either but I am spending money and would like a hello and thank you. We have great experience and comments from Eaton Bikes and recommend you go there (even if they are slightly more expensive, its well worth being appreciated).
Cons: Maturity of Staff; Lack of Customer Service; Lack of Consistency
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