After working at Horizon Properties for more than 15 years, Tim is known by most of our residents as being polite, kind and thorough. If he laughed, it was certainly from the coincidence of the tenant?s calling for the same reason he was going to serve them a notice. Once we serve a notice to vacate, we would not endeavor to see the property or continue to contact the tenant until the time they are to turn in the keys, so it is unlikely Tim or anyone called the tenant more than once. Further, we would not require or expect the tenant to provide a 30-day notice when we already served them with one. In the event an owner hires Horizon Properties to manage a property where the tenant vacates shortly thereafter, it is the owner, and only the owner, who makes any determination as to how much, if any, will be withheld from the tenant?s security deposit. If the owner turned over the deposit when they hired us, we would likely be the ones to send the refund check to the tenant once the owner directed how much the check should be for. The tenant, however, would have been advised up front that we would not have had any influence on the decision of the owner or access to the receipts for any work charged to their deposit. We would refer the tenant back to their owner for those legal obligations.
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