By comparison to other property management companies, it would seem that Horizon Properties is in fact overstaffed. The number of people working compared to the number of properties managed is a higher ratio than anywhere else in the region. By procedure calls and emails are responded to within 24 hours even if final resolution is pending. * Our inspections are the most detailed in the industry, so rarely do we have anyone find the need to add to them. Leases and inspections are digitally scanned as well as filed so that such important documentation is easily accessible in more than one format. Further, we maintain 1TB (one terabyte) of storage just for our digital pictures, so more than one source is available for review in the event of any disputes. * The company that provides cleaning services for our properties is a licensed and insured independent contractor and is not nor has ever been in the employ of Horizon Properties. The idea of subsidizing low pay does not make sense since the cleaning company gets paid for the work they do. They charge less for small jobs and more for larger jobs. They earn what they charge by doing the work needed. The fact that they were charged very little for cleaning means that they left it in good condition, but not as clean as it should have been. Dirt is not normal wear and tear. * We do provide excellent service, so it is wonderful to have our staff recognized for how nice they are. They are an excellent team who cares about our tenants and our properties.
Pros: Our staff members are really nice people.
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