After a having a miserable experience with one of the nationwide companies, I took the advice of my neighbor who is a Dallas cop and called Smith Thompson. Only complaint I have and its small is that they are so busy, it took Ryan nearly a hour to call me back. He was real nice and apologized and just simply said we are so busy right now that we are calling back as quick as we can. (He was in Plano, not India, which is nice though!) He told me to go to their webite and watch the NBC news feature story on them, I did. Anyway, nice guy named Jeremy I think came out and after working for two hours fixing things from the last company, my alarm is now functioning great and monitored even without a lane line. If you are thinking about monitoring, definitely consider the wireless option because when Jeremy shocked me by telling me that all the burglar has to to is cut the wire on the side of my house, I almost fainted. If a policeman says they are good, they must be. I like it so far, nice prices too.
Pros: Cops say they are the best
Cons: none here
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