I contacted Smith Thompson Security to activate and monitor my home security system. They sent out an installer named Chris who fumbled around my house and constantly called into the office to get help with the installation. After an hour, Chris changed the story from what the Sales person Tyson told me to a new story. I asked for an explanation and he referred me to Collin, a manager. After explaining the difference between Tyson's story and Collin's story, I asked for an explanation. Collin never provided me an explanation, but rather repeated their policy. After many requests for an explanation he stated he would not argue with me. What an insult. We were not argueing. I was simply asking him a question he did not want to answer. As a result he decided to be disrespectful and accuse me of being arguementative to avert the real issue, their company's multiple stories. After hanging up on Collin for acting like an abnoxious child, I asked the installer to leave my property. I imediatly called Mark Thompson to express my dissatisfaction with his company. It was immidiatly evident that Mark has had many dissatisfied customer's since he was defensive and rude from the start. Mark never took responsibility for his companies miscommunication and he proceeded to insult and chastise his customers and the people in the DFW area. After a couple of minutes on the phone with Mark, it was clear where his employees get their rude and lack of customer respect... it was from the owner, Mark, the man who is noted on this site as being rude over and over again. Mark even insults the intelligence and validity of the people who posted on this site. Read his comments your self. He is defensive and rude, a true sign of ignorance. Do yourself a favor and Save A Headache and Use A Company that Values Customer Service. I am so happy I figured this out before I did business with a company like Smith Thompson Security!
Pros: You can choose a premium service such as ADT!
Cons: They are still in business!
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