My roof was damaged by Hurrican Ike. Holden roofing was one of the roofing companies that could make it by. I have to admit I was stupid and had a lot going on at the time so I signed an agreement for them to represent and replace the roof. I now know that I should not have done business with anyone who won't give you an estimate and insists on working with the insurance company. To make a long story short the insurance company agreed to a total roof replacement, so I contacted Trey B. with Holden and made arrangemnets for the roof. He gave me a time line that of course they did not stick to. When they finally got around to the job, not one person on the crew could speak any English, so there was no way to communicate. They left a total mess there was trash, cigarette butts, shingle wrappers and nails everywhere. The roof looked a little wavy; I know that can happen until you get a warm day., so I waited and there were quite a bit of shingles that never flattened out. They had also put a whole in one of our screens and left black marks all over the house where shingles had impacted the house. As far as the mess was concerned, it was in the contract that they would clean up., so I called the next morning to complain. I left a message with a receptionist and never heard anything so I called again later in the afternoon and still no response. So I went to Home Depot purchased my own magnet and spent several hours picking up nails and trash. It took for ever to get a response from anyone with the company. When Trey B finally came to adress the issues that needed to be adressed he became very rude and irrate with me (a woman) and started making threats about putting a lean on our house, instead of nicely agreeing to repair the issues that were wrong and to compensate me for my clean up. On top of that I was informed by the roof inspector that they over charged by at least double and he wanted me to call the attorney general to report them for price gouging.
Pros: I can't think of any
Cons: overcharged, undependable, poor communication, incredibly rude, unreliable, horrible experience
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