they are the most unprofessional and uncaring monsters. i called for service and waited 3 weeks for a tech. I set an appointment after calling dozens of times. I am on a life response unit connected to the phone line, they were aware. My phone carrier stated the alarm company had a short that dirupted the phone line. Everyone I spoke to stated they would send someone. I did not get a response until the last 3 days on the 3rd week. An appointment was set for Friday between 9-12, at 1 pm I called for status since I received no call. I then recived a call by a tech that was sub contracted. The tech stated he dose not work for Quantum and just got call 10 min ago. He would stop by on his way home to Castroville. He stopped by at 5 pm and said wires cut, not his problem. I called the alarm company, they were closed. I then had to call a contracter to come out. He connected the wires and tight the phone line wires. He stated that was very simple why would no one help you. I paid $50 for service. and $30 to the phone company. Quatum called Monday to follow up, I told them I had to pay some ouitside to fix the concern. I want to canel my service. She never called back. I recieved to 2 more phone calls on Thursday from 2 very rude and snotty ladies. The last one stated she was the manger. She stated that it was not an alarm issue and that was it. I told her the SUB CONTRACED tech checked for less than 10 min on the service and did not even try to connect. She told told me, NOT my problem. I told her I wanted to cancel my service, she stated ""you are on contract until September, if you dont pay you bill you will go to collection"". How can people like that stay in business. I guess they must not have elderly people in their family, if they do I feel very sorry for them.
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